If you are unsatisfied with your pen purchase for any reason, firstly please reach out to me via email to discuss the problem and see if it is something we can resolve. If the issue is with the nib rather than the pen, I am confident we can resolve the issue and a full pen return will not be necessary. 

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If you have already contacted me via email and still want to return the pen, returns will be accepted for a period of 14 days from the delivery date (unless agreed otherwise via email), providing the pen and packaging are in 'as new' condition and the pen has not been used. Upon receipt and satisfactory inspection of the returned pen, a full refund will be issued minus the postage costs.

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If you have found a fault with your pen outside of this 14 day receipt period, please contact me via email to discuss. In the unlikely event that there is a defect in the pens appearance or functionality, I will do my upmost to make it right. 

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If your pen has become lost in transit or has not yet arrived, please refer to my shipping page for advice on how to obtain a refund. 

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My reputation for offering excellent customer service is very important to me and all discussions will be carried out with respect in a timely manner. If you do have an issue, please do not be too anxious to get in touch. I would rather resolve whatever the problem is and retain you as a customer than lose my good reputation for both customer service and quality craftsmanship.